Replay

From Burnout to Belonging: What Really Determines Bus Driver Retention

Bus operator retention isn’t just about pay and benefits; it goes much deeper. It’s about respect, predictability, communication, and feeling valued every single day on the job.
In this webinar, we’ll explore findings from our industry survey of 400 bus drivers across North America and Europe, and hear from industry experts and former bus drivers about what truly keeps drivers engaged and committed to their roles. The conversation goes beyond compensation to uncover the operational and cultural factors that make drivers want to stay or leave.
Join us for an honest, solutions-oriented discussion about:
  • What drivers say matters most to their job satisfaction and long-term commitment
  • How scheduling, communication, and daily support shape retention outcomes
  • Real strategies being used to build driver loyalty and workforce stability
  • Why investing in driver experience is one of the most powerful tools transit leaders have today
Speakers:
  • Waiching Wong – Global VP, Customer Success @ Optibus
  • Eyal Carmel, PhD – Head of Research & Data Analysis @ Adalya Consulting and Management
  • Paulo Ribeiro – IT Helpdesk Technician @ Viação Alvorada
  • Chris Pangilinan – Transit Executive & Consultant
  • Moderated by Shoshi GoldsteinProduct Marketing Team Lead @ Optibus

Original webinar date: March 11, 2026 GMT

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