Insights from 400 Drivers on What Makes Them Stay
Public transportation systems worldwide are losing the people who keep them moving – but it doesn’t have to be this way. Our survey of 400 bus drivers across North America and Europe reveals that 64.5% are willing to stay if operational conditions improve. The challenge isn’t about pay alone; it’s about predictability, communication, and sustainable workloads.
What We Found:
- Predictable schedules create a 2x difference in job satisfaction
- Quality communication increases retention intent by 15 percentage points
- Keeping overtime below 6 shifts per month maintains driver satisfaction at 66%
- Fair scheduling processes reduce turnover risk to just 5%
- 84% of drivers want mobile self-service tools to manage their work lives
The good news? The operational improvements drivers need are within reach. From fatigue-aware scheduling to synchronized passenger information systems, the solutions already exist, and they’re working at agencies implementing them today.
Read the full report to discover the seven key findings that show exactly how to turn workforce instability into sustainable retention.
